Question
Integration HelpHow to handle verification timeouts gracefully?
JO
Jordan Lee
about 1 month ago
188
8
We're implementing age verification for an e-commerce checkout flow and running into UX issues with timeouts.
## The Problem
When a user initiates verification but doesn't complete it within the session timeout, we're left in an awkward state. The order is pending but the verification never completes.
## Current Flow
1. User clicks "Verify Age"
2. We create a verification session
3. User scans QR with wallet
4. ...user gets distracted, walks away...
5. Session times out
6. Order is stuck
## What We've Tried
- Polling the verification status API
- Webhook for timeout events
- Client-side countdown timer
## Questions
1. What's the recommended timeout duration for checkout flows?
2. How do others handle the "abandoned verification" case?
3. Is there a way to resume an expired session?
Any advice appreciated!